EXCHANGE & RETURNS
We want you to be completely happy with your purchase. If your are not satisfied with your purchase you can easily return or exchange the products within 14 days after you received it.
To return simply follow these steps:
Fill out the return form. You can also use this form if you want to change your order to a different product. Without a signed return form no exchange is possible.
If you want to exchange your product, please contact us as soon as possible so we can reserve your desired color or size.
- You are responsible for return delivery/shipping and we recommend purchasing delivery confirmation or tracking. If you need our help for returning please contact us .
Please note that:
All returns must be sent via registered mail in their original condition.
Returns may take up to 3 working days to process once we have received it.
Please make sure you return the product in its original condition*, otherwise we can not accept the return.
Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms. We will refund any sums that you have paid to us with the exception of postage and packing unless the purchase price was above € 150,-*.
Note that upon returning or exchanging any products you make sure to notify your local customs office. They will then refund you the tax and custom fee or prevent you from having to pay them twice. Unfortunately this isn't anything we can control from here.
In case of a return, we will refund your payment (excl. return shipping costs) within 14 days.
For more info, please contact us at firstname.lastname@example.org.
* Return Policy
- You have the right to open the package and check the contents, but the product must be returned unused.
- The return or refund must be filed 14 days after receiving your product/merchandise.
- All original packaging, price labels etc shall be returned with the product without having been tampered with. Please note that you are responsible for the product until it reaches us.
- Merchandise must be accompanied by both the original sales receipt and a return authorization number. To receive a return authorization number please fill out the return form.
- Please return the package with a dispatch number, so that it can be traced by us.
- You are responsible for return delivery/shipping and we recommend purchasing delivery confirmation or tracking. In the event that you choose to forget secured tracking, yyakar is not responsible for the package if it is lost or otherwise not received.
- You can also return your purchase at the address of Yakar Design at Zijlweg 29 rood, 2013 DB Haarlem, the Netherlands.
- Customized products/articles and products/articles on sale can’t be returned.
- We reserve the right to refuse a return or exchange if the product/merchandise in question does not meet our standards. Where provided, all original packaging to accompany the item must be included and returned in its original condition. Clothing which have signs of wearing, stains or are damaged may not be accepted, and may be sent back to the customer.
- Any product/merchandise returned to yyakar without a return authorization number will pay a non-negotiable re-stocking fee at 25% of the cost of the merchandise ordered, excluding tax and shipping. To request a return authorization number, please fill out the return form.
- If the return policy requirements are met the customer will receive a refund of the product/merchandise cost within 14 days after receipt of the product/merchandise. There will be no refund of any paid delivery cost.
- If you wish to exchange a product, please fill out the return form as soon as possible to reserve another product colour or size. Exchanges could be done within a period of 14 days after you have received the goods. All full price items are eligible for a one time exchange within 14 days if the return policy requirements are met. Extra shipping costs may apply to an exchange
- You can also exchange your purchase at the address of Yakar Design at Zijlweg 29 rood, 2013 DB Haarlem, the Netherlands.
Product quality / defective products
- The photos shown on the webshop and galleries are carefully shot by yyakar. This to show you every detail we like about our beautiful products. Our goal is to make photos where the product is shown at his best. If in some way the actual product is damaged or doesn't correspondent with the images presented in the gallery, please contact us within 24 hours after you received the products/goods. Email us a photograph of the goods to email@example.com and we will contact you within the period of 3 days.
- First we try to see if it is possible to return, repair or remedy the fault of the product. If this is not possible, we will replace the product. If we are unable to replace the product or remedy the fault then you can return the product all in accordance with article 6.
- When we have received the product and approved the claim, you will be informed and a new product will be sent to you or we will refund you for the product. The return-delivery cost are for the customer.
Return & Exchange Address:
Zijlweg 29 rood, 2013 DB Haarlem
Phone number: +31 (0) 651695597
On work days available from 9:30 to 17:30
E-mail address: firstname.lastname@example.org
Chamber of Commerce number: 34278928
VAT-identification number: NL 002380489B62